Our International Site can be visited here.
Through our partnership with Borderfree, we can now ship to more countries than ever before - over 150 countries and territories.
You can place an order on our site by selecting the country you wish to ship to and the currency you would like to purchase in. If at any time you wish to change the country of delivery or the currency - click on the country flag at the top of the page and change your selection.
Just add items to your basket as normal, and on checkout, Borderfree calculates and displays the order total in your preferred currency, including all shipping costs from our warehouse in Victoria, Australia to your selected international destination, as well as any applicable duties and taxes that apply to your country.
How much will international shipping cost?
Your shipping costs on a number of factors including the weight of your items, the number of items you're purchasing, the destination country, and your desired shipping fees. The shipping cost will automatically be calculated at checkout.
An important note regarding Customs Fees
How long will it take to receive my order?
Shipping time frames will be dependent on the country you're shipping to, and the shipping method selected. A delivery time frame will be displayed at checkout, once these options have been selected.
Can all items be shipped internationally?
Unfortunately, not all our brands and products can be shipped outside of Australia. For a full list of brands that are not eligible for international shipping, please view here.
How can I track my international order?
You can track the progress of your international package(s) here - https://tracking.borderfree.com/
If your order hasn't arrived within the estimated time frame quoted at checkout, please contact our customer service team at email@example.com, or by calling us on +61 3 9344 1671, 9am - 5pm Monday to Friday, 9am - 4pm Saturday AEST.
I've made an error in my shipping address - what do I do?
If you've noticed an error in your shipping address, please contact our customer service team urgently at firstname.lastname@example.org, or by calling us on +61 3 9344 1671, 9am - 5pm Monday to Friday, 9am - 4pm Saturday AEST.