Address Entered Incorrectly

If your address has been entered incorrectly or is not appearing as entered on your order confirmation email, please contact us as soon as possible on (03) 9344 1671, send us an SMS on +61 436 436 276 from 9am - 5pm Monday to Friday, 9am - 4pm Saturday, AEST, or email us on service@adorebeauty.com.au. Up until the time your order is Ready for Dispatch status, we will be able to amend this address for you.

If your order is Ready for Dispatch or has already been sent (via Australia Post), we are no longer able to amend the address. However, Australia Post now offers a new system to allow you to amend your address yourself, once your item has been dispatched.

This system is called My Post - if you register using the same email address you used to place your order, you will be able to log in and view your parcel. If you cannot see your order in the list, you can add it using your tracking number in the "Enter Tracking Number" section. From here, you will be able to amend your address.

You can register for a My Post account here.

If you experience any difficulty using the My Post service, you can contact Australia Post directly on 13 76 78.

If your order was shipped via Couriers Please, please contact us directly at service@adorebeauty.com.au or on (03) 9344 1671, 9am - 5pm Monday to Friday, 9am - 4pm Saturday, AEST, and we will do our best to get the parcel redirected to the correct address. 

If you have ordered via Same Day courier, please contact us immediately via phone on (03) 9344 1671, 9am - 5pm Monday to Friday, 9am - 4pm Saturday, AEST, to update the shipping information.