If your order has not yet been processed by the warehouse, we can amend this for you. Please contact us as soon as possible on (03) 9344 1671 between 9am - 5pm Monday - Friday, 9am - 4pm Saturday, AEST
Alternatively, you can use the Live Chat function on our site between 9am - 10pm Sunday - Thursday 9am - 5pm Friday and 9am - 4pm Saturday, AEST. You can also send us an email on firstname.lastname@example.org. Please note, it can take up to 48 hours to receive an email response - if your request is urgent please call us or head over to our Live Chat.
If you have already received your order or it is currently in transit to you, your order will have to be sent back to us within 90 days of the order date. Please CLICK HERE to submit your return request online. Our customer service team can arrange a return for you via Australia Post.
Products must be returned in original packaging, including any seal/cellophane wrapping. Upon the return, the product will be inspected for quality control and hygiene purposes. If there is evidence that the product has been opened/used or is no longer in a resaleable condition, the product will be sent back to your original shipping address and we'll notify you straight away.