If you are experiencing difficulties placing an order we can accept the order over the phone. Simply call us on (03) 9486 7179 with your details and we can arrange the rest for you. Alternatively, we may be able to advise how to resolve the issue. If you are receiving any sort of error message, please take note of what the error message says for our reference. Please also visit This Machine and let us know what browser version and device you're using (you don't have to tell us your IP address).
Certain browsers can sometimes cause issues placing orders. Try clearing your browser cache as this tends to fix the problem at hand. To do this, you can find instructions here:
Occasionally your payment will be held temporarily while we review a few details of your payment. We may need to contact you to verify your CVV number to process this payment - please understand this is part of our security system, to keep our customers safe. If you receive an error message regarding your transaction, please contact our customer service team at [email protected] or on (03) 9344 1671, you can also send us an SMS on +61 436 436 276.
On rare occasions, the issuing bank verification system or our partner online verification system is down. At these times, no authorisations or transactions can be processed. Please note that these outages can last for a few minutes to an hour. No authorisations or holds on your funds will be processed and nothing will be charged to your card. We recommend that you attempt to place your order again in an hour or contact our Customer Service team.