Your tracking number can be located in your dispatch confirmation email, titled "Your Order is on its Way!" You should receive your dispatch email as soon as your parcel has left our warehouse.
If your tracking number starts with EBB your order is most likely being sent with Australia Post and you can track its progress here: https://auspost.com.au/mypost/track/#/search
If your tracking number starts with any other mixture of letters or numbers, it's most likely being sent with one of our other couriers via Seko and you can track its progress here: http://track.omniparcel.com/
If you're still not sure who your order is being sent with, you can check out this page here for more info.
If you're still having trouble tracking your order, feel free to contact us on Live Chat, give call us on (03) 9344 1671 (don't forget to leave a voicemail), send us an SMS on +61 436 436 276, otherwise, you can email us at firstname.lastname@example.org