Please see an estimated time frame of delivery here.
Please check your dispatch date specified in the dispatch confirmation email. If one or more items from your order were out of stock at the time your order was placed, your order may still be on back order, awaiting stock to arrive.
Please refer to your dispatch confirmation email for the tracking number of your parcel. This will assist you to locate your parcel and to see if it has been delivered. You can track your parcel via the Australia Post website here.
Please note: If you have selected Direct Debit as your payment method (you can view this on your invoice - it will have our bank details listed in the top right-hand corner), your order will not be dispatched until a payment is complete. For Direct Debit, this requires a manual transfer (either via Internet Banking or in branch) of the funds to our account. If you have selected Direct Debit at checkout and would like to change your payment method, please call us on (03) 9344 1671 or email us at firstname.lastname@example.org.
If you haven't received your parcel within the given time frame, please check with your local post office as sometimes the postie might forget to leave a calling card! Please check around your property as parcels can be left in some strange places if no signature is required (ie garage, meter box). If the parcel is being delivered a business address please check with reception and other staff.
If you still have no success locating your parcel then please give us a call on (03) 9344 1671, SMS us on +61 436 436 276 or send us an email at email@example.com. We can certainly look into this further for you.