Please see an estimated time frame of delivery here.
Please check your dispatch date specified in the dispatch confirmation email. If one or more items from your order were out of stock at the time your order was placed, your order may still be on back order, awaiting stock to arrive.
Please refer to your invoice (attached to your dispatch confirmation email) for the consignment number of your parcel. For more information on finding your tracking number, please click here. This will assist you to locate your parcel and to see if it has been delivered. If your parcel was sent via Australia Post, you can track it here. If your parcel was sent via Couriers Please, you can track it here.
Please note: If you have selected Direct Debit as your payment method (you can view this on your invoice - it will have our bank details listed in the top right-hand corner), your order will not be dispatched until a payment is complete. For Direct Debit, this requires a manual transfer (either via Internet Banking or in branch) of the funds to our account. If you have selected Direct Debit at checkout and would like to change your payment method, please call us on (03) 9344 1671 or email us at [email protected].
If you haven't received your parcel within the given time frame, please check with your local post office as sometimes the postie won't leave a calling card to advise you of a parcel awaiting collection. Please check around your property as parcels can be left in some strange places if no signature is required (ie garage, meter box). If the parcel is being delivered a business address please check with reception and other staff.
If you still have no success locating your parcel then please give us a call on (03) 9344 1671, SMS us on +61 436 436 276 or send us an email at [email protected]. We can certainly look into this further for you.