How long will my order take to arrive?
All orders placed Monday - Friday will be dispatched within 24 hours.
Our shipping timeframes are based on the estimated time of arrival from the dispatch date, not the date your order was placed.
SHIPPING METHOD: |
COST: |
DELIVERY TIME: |
Australia Post Express eParcel |
FREE on orders over $65 |
1 - 3 business days. |
Australia Post eParcel |
FREE on orders over $30 |
5 - 7 working days, up to 10 working days to Western Australia.Tracking number will be provided in shipping email once it has left our warehouse.Delivery to PO Boxes, Parcel Collect, and Parcel Lockers is available. Parcels may be redirected to the local post office if necessary. Please note: That if your order is over $65 and contains dangerous good (e.g. hairspray, nail polish, fragrance) your order may default to Australia Post eParcel. |
Go People Twilight Delivery(Melbourne only) |
$10.95 |
The cut-off for same-day delivery is 4 PM AEST. Orders placed before this time will be delivered the same night between 6 PM and 10 PM.Orders placed after 4 PM AEST will be delivered between 6 PM – 10 PM the following evening (Monday to Friday). Same-day delivery is not available on weekends and is only available for select postcodes in Melbourne to residential addresses only. PO Boxes, Parcel Lockers, and business addresses are not eligible. |
Who will deliver my parcel?
Your parcel will be sent via Australia Post (eParcel and Express).
Twilight deliveries are sent with Go People.
| Australian Orders | |
| Express Shipping | All states: Australia Post NSW Metro: Go People |
| Standard Shipping | All states: Australia Post |
| Same-Day Delivery | Select Melbourne Postcodes: Twilight (Go People) |
How to track your parcel with Australia Post:
1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.
2. Enter this tracking number at http://auspost.com.au/track/track.html
For parcel enquiries you can contact Australia Post directly on 137 678
How to track your parcel with Go People (Twilight deliveries only):
1. You'll receive your tracking information via text message or email.
2. Enter this tracking number at https://www.gopeople.com.au/tracking/
Am I eligible for Twilight (Same-Day) Delivery?
For a list of available postcodes for Twilight Post, please click here
Twilight orders cannot be delivered to PO Boxes or business addresses. Your tracking information will be made available to you from 5pm onwards. Delivery will be made between 6pm - 10pm. Please ensure someone is on the premises to accept the parcel. For more information on Twilight delivery, check out this page here.
What if my order hasn't arrived in the estimated time?
Our shipping timeframes are based on the estimated time of arrival from the dispatch date, not the date your order was placed. If your order is outside the expected delivery timeframe, please check the following:
- Business Addresses: Check the mailroom or reception for your parcel.
- Home Addresses: If you provided delivery instructions, check around your property (e.g., meter box, carport) for a safe drop location.
- Delivery Address: Verify that the shipping address in your order confirmation email is correct.
Ways to ensure you don't miss your delivery:
To make sure your parcel is delivered smoothly, here are a few tips:
- Safe Drop: Our deliveries with Australia Post include a safe drop option, meaning your parcel will be left in a secure location around your property if no one is home. If there isn’t a safe spot, please specify this in the Delivery Comments box during checkout.
- Work Address Deliveries: If your parcel is being delivered to a work address, include your business name and any relevant delivery instructions (e.g., "Leave at Reception").
- Same-Day Deliveries: For same-day deliveries, ensure your mobile number is listed in the delivery comments or in your customer account, so we can reach you if needed.
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