Am I eligible for Twilight (Same-Day) Delivery?

For a list of available postcodes for Twilight Post, please click here.

What if my order hasn't arrived in the estimated time?

Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.

Please be advised that our delivery time guidelines are based on business days, which only includes Monday - Friday and excludes public holidays. For Victorian addresses who have nominated Australia Post Express as their delivery service, your parcel may be delivered on a Saturday.

If you believe your order is outside the specified time range of delivery, and you are having your parcel delivered to a business address, please check the mail room or reception for your parcel. 

If your parcel is being delivered to a home address and you have left delivery instructions, please check around your property (such as the meter box, carport etc) for somewhere safe the delivery driver may have left your parcel.

Please check your confirmation email to confirm your delivery address was correct.

Who will deliver my parcel?

Your parcel will be sent via Australia Post (eParcel and Express). 

Twilight deliveries are sent with Star Track. 

How to track your parcel with Australia Post: 

1. You'll find your tracking number under "Consignment Number" in the PDF document attached to your shipment confirmation email.

2. Enter this tracking number at http://auspost.com.au/track/track.html

For parcel enquiries you can contact Australia Post directly on 137 678

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

How to track your parcel with Star Track (Twilight deliveries only):

1. You'll find your job number in an email titled "StarTrack Courier - Pickup Confirmation" sent from Australia Post.

2. Enter this job number at https://my.startrackcourier.com.au/ and select the state as VIC.

If you have been through these processes and still cannot locate your parcel, please email us at service@adorebeauty.com.au.

Ways to ensure you don't miss your delivery:

Our deliveries with Australia Post are delivered with safe drop, meaning your parcel will be left in a secure place around your property if no-one is home. If there is nowhere safe to leave your parcel, please note this in the Delivery Comments box at the final stage of checkout.

If you are having your parcel delivered to a work address, please ensure you include your business name and any delivery instructions (eg "Leave at Reception").

If your parcel is being delivered with our same day delivery service, please ensure your mobile number is in the delivery comments or on your  customer account, so we can contact you if necessary.