Our amazing team of product and order specialists is here to assist you year-round (except on Christmas Day and New Year's Day) and we're excited to help with any enquiries you may have!
Virtual Assistant ABi
Our Virtual Assistant ABi is available 24/7 to help you instantly! Just click on the help bubble at the bottom left of the page. ABi can answer many of your questions or gather information so our team can assist you faster. If you need to speak to a team member, you can leave a message and we’ll get back to you within 1-2 business days.
On the Adore Beauty app, go to the Me section and click Live Chat Help to reach ABi or our team.
Response Times:
- ABi: Instant assistance
- Agent Response: 1-2 business days
Help Centre
- Our Help Centre has a variety of FAQs and helpful articles that may answer your question right away. If you prefer to explore solutions on your own, it’s a great place to start!
Phone Support
If you prefer speaking with us via phone, you can reach our customer service line from Monday to Friday, 9 AM - 5 PM AEST.
- Phone Number: +61 3 9344 1671
- If we’re unavailable, leave a voicemail, and we’ll aim to get back to you the same day.
We’re here to make your Adore Beauty experience as smooth as possible, don’t hesitate to reach out!
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