If you believe you have had an allergic reaction to a product you have purchased from us within the past 30 days, please send an email with a photo and description of the reaction to [email protected] with your order number, and we'll forward through our allergy return form. Alternatively, please CLICK HERE to submit your return request online.
To process an allergy return, the product must be less than 20% used, and a photo of the reaction must be provided in order for the return to be processed. We will pass your name and contact details on to the relevant manufacturer, so that they can contact you regarding quality control if necessary.
We are unable to cover postage costs in the event of an allergic reaction - the return costs will be set at a flat rate determined by ParcelPoint (our returns provider), which varies depending on your location.