Standard eParcel deliveries take 5 - 7 business days to arrive, and up to 10 business days to Western Australia. Unfortunately, we are unable to launch an investigation into the whereabouts of your parcel until this time frame is complete, but you can track your parcel using your consignment number on your invoice.
Express Delivery usually takes 1- 2 business days from dispatch date.
You can track your Australia Post parcel here.
Please note, occasionally the call cards can be misplaced. We have two suggestions:
1. Have you checked at the local post office? Sometimes orders are waiting here for collection. If you don't have your collection card, that's okay - you can just take a Photo ID down to the post office to collect your parcel.
2. Have you checked around the house/in the garage/under the carport etc (or if it's a work address, at the mailroom/reception desk)? If your parcel was an Express Satchel, it does not require a signature upon delivery - it may have been left in a safe place.
COURIERS PLEASE (Certain locations only):
This courier usually takes 1-3 business days, however, please allow up to 5 business days. Parcels can be tracked here. If your tracking suggests you need to arrange redelivery, please contact us and we will arrange this with our courier partner.
If you are still unable to locate your parcel, please contact us on (03) 9344 1671, you can also send us an SMS on +61 436 436 276 or email us at firstname.lastname@example.org for further assistance.