When Will My Return Be Processed?

If you have returned an online order via post for a refund, exchange or store credit, we will send you an email when we receive your parcel to let you know it has arrived. Please use the tracking number provided by Australia Post when lodging your return, to keep an eye on the journey of your parcel.

Once your returned item has arrived in our warehouse, your return will be placed in a queue for processing. As soon as your return has been processed, we will be in touch to let you know. Unfortunately we are currently unable to advise an exact processing time for returns, however we endeavour to resolve these as fast as possible as soon as they arrive back with us.