Can I return something I've purchased?
We are happy to offer a store credit, exchange, or refund on an item you've purchased from us -
simply contact us within 90 days of your order date.
Change of Mind
If you've had a change of heart about an item you have ordered, we'll need to receive it back to us unopened and unused, in the original packaging.
If the item you have received is faulty, please contact us with a detailed description of the product fault, and a photo if possible.
In the rare instance you've had an allergic reaction to a product, please take a photo of the reaction and discontinue use of the product immediately.
Allergy returns must be less than 20% used upon arrival back with us.
Incorrect Item/Damaged on Arrival
If you have received an item that isn't what you ordered, or it arrived damaged, please take a photo and contact us within 7 days of delivery.
Please don't dispose of the item until we've had a chance to chat with you!
HERE'S HOW IT WORKS
1. Get in touch
Fill out our returns form via the link above, or give our Customer Service team a call on (03) 9344 1671 or SMS on +61 436 436 276 (9am - 5pm AEST, Monday to Friday, 9am to 4pm Saturday, excluding national public holidays).
Please contact us before sending your item back to us - it makes the process a lot easier!
2. We'll get back to you
One of our Customer Service team members will contact you via email with instructions on how to create your return shipping label to get your item back to us.
3. Pack & Send
Pack up your item carefully, so it reaches us safely. You can re-use your Adore Beauty packaging, or a similar sized box if you no longer have it.
Following the instructions emailed to you, print your return shipping label, and tape it to the front of the box.
Drop the parcel off at your nominated ParcelPoint or Australia Post outlet for processing.
Please note: If a return arrives back with us damaged due to insufficient packaging, we have the right to refuse the item, and will arrange for it to be sent back to your original shipping address.
4. Then what happens?
Returns from metro areas usually arrive to us within 7 business days and can be longer from regional or remote areas. We will process your exchange, refund or store credit within 5 business days of your return arriving back to us.
We'll be in touch as soon as your return is complete.