If you’ve purchased an electrical item, it’s still under warranty and it’s faulty (we know, it’s devastating!) please fill in our returns form here, with as much information as possible (including pictures if you have any).
Please note there are certain brands that would prefer our customers to contact them directly and would love to assist you with your faulty inquiry. It’s a faster resolution too! Our Customer Experience Team may direct you to the brand directly to best assist you.