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Hannah

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Latest activity by Hannah
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    Hannah created an article,

    Do you offer gift wrapping and can I add a card with my order?

    At this stage, we don't offer gift wrapping or an option to add a message to your order, sorry! Although to help save on paper wastage (and be kind to the environment), we no longer include paper i...

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    Hannah created an article,

    How do I use my store credit?

    To apply your store credit, simply log into your account, once you've added all of your new goodies into your shopping bag, you can continue to check out as usual. Once you reach the payment sectio...

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    Hannah created an article,

    I wrote a product review. How long will it take for the store credit to appear in my account?

    If you've submitted a product review while logged into your account you are eligible to receive $1 store credit. These product reviews are approved by our team manually on a weekly basis, so you ca...

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    Hannah created an article,

    Do you offer student discount?

    Yes, we have UniDays available for students! You can log in or create an account here to receive 10% off your purchase. Please note, we do have excluded brands. Terms and Conditions apply.

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    Hannah created an article,

    My item arrived damaged

    Occasionally your order can have a bit of a bumpy ride on its way to you! If you've received your order and a product has arrived damaged or has leaked in transit, please fill out our returns form ...

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    Hannah created an article,

    How do I use my HER gift voucher?

    We do accept gift cards from The Card Network! You'll just need to jump onto their website here and enter your HER gift voucher details. This will then generate a gift voucher for you that can be u...

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    Hannah created an article,

    Can I return a product?

    For a change of mind return, the product will need to be received back to us unused, unopened, and in resalable condition including original packaging and product seals unbroken. If your product ti...

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    Hannah created an article,

    Faulty Product Return

    First of all, we're super sorry to hear that your product appears to be faulty. Please fill out our returns form below with all of the relevant info for our Returns Team to review - https://www.ad...

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    Hannah created an article,

    Faulty electrical

    If you’ve purchased an electrical item, it’s still under warranty and it’s faulty (we know, it’s devastating!) please fill in our returns form here, with as much information as possible (including ...

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    Hannah created an article,

    Product not pumping

    If your product isn’t pumping sometimes it needs quite a few pumps in order to work, especially if it's a new product! We suggest hitting the bottom of the product a few times on a hard surface (no...