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Hannah

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Latest activity by Hannah
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    Hannah created an article,

    Do you offer gift wrapping and can I add a card with my order?

    At this stage, we don't offer gift wrapping or an option to add a message to your order, sorry! Although to help save on paper wastage (and be kind to the environment), we no longer include paper i...

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    Hannah created an article,

    How do I use my store credit?

    To apply your store credit, simply log into your account, add your new goodies into your shopping bag, then continue to check out as usual. Once you reach the payment section, (which is stage 4) th...

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    Hannah created an article,

    I wrote a product review. How long will it take for the store credit to appear in my account?

    If you've submitted a product review while logged into your account you are eligible to receive $1 store credit.  Reviews are approved by our team manually on a weekly basis.  For each product revi...

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    Hannah created an article,

    Do you offer student discount?

    Yes, we have UniDays available for students! You can log in or create an account here to receive 15% off your purchase. Please note, we do have excluded brands. Terms and Conditions apply.

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    Hannah created an article,

    My item arrived damaged

    Occasionally your order can have bumpy ride on its way to you! If you've received your order and a product has arrived damaged or has leaked in transit, please fill out our returns form here for ou...

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    Hannah created an article,

    How do I use my HER gift voucher?

    We do accept gift cards from The Card Network! You'll just need to jump onto their website here and enter your HER voucher details. This will then generate a code that can be used on our site - yay...

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    Hannah created an article,

    Can I return a product?

    Find our online returns form here, once complete we will be in contact.We accept items for refund/exchange/store credit if received within 90 days of purchase.     Menstrual Care, Hygiene, and Sex...

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    Hannah created an article,

    Faulty Product Return

    First of all, we're super sorry to hear that your product appears to be faulty! Please fill out our returns form below with all of the relevant info for our Returns Team to review - https://www.ad...

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    Hannah created an article,

    Faulty electrical

    If you’ve purchased an electrical item that's faulty (we know, it’s devastating!) and it’s still under warranty please fill in our returns form here, with as much information as possible (including...

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    Hannah created an article,

    Product not pumping

    If your product isn’t pumping sometimes it needs quite a few pumps in order to work, especially if it's a new product! We suggest hitting the bottom of the product a few times on a hard surface (no...