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Hannah Rose

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Latest activity by Hannah Rose
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    Hannah Rose created an article,

    Do you offer gift wrapping and can I add a card with my order?

    At this stage, we don't offer gift wrapping or an option to add a card message to your order, sorry. To help save on paper wastage (and b kind to the environment), we no longer include paper invoic...

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    Hannah Rose created an article,

    How do I use my store credit?

    To apply your store credit, simply log into your account, once you've added all of your new goodies into your shopping bag, you can continue to check out as usual. Once you reach the payment sectio...

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    Hannah Rose created an article,

    I wrote a product review. How long will it take for the store credit to appear in my account?

    If you've submitted a product review while logged into your account you are eligible to receive $1 store credit. These product reviews are approved by our team manually on a weekly basis, so you ca...

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    Hannah Rose created an article,

    Do you offer student discount?

    Yes, we have UniDays available for students! You can log in or create an account here to receive 10% off your purchase. Please note, we do have excluded brands. Terms and Conditions apply.

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    Hannah Rose created an article,

    My item arrived damaged

    Occasionally your order can have a bit of a bumpy ride on its way to you! If you've received your order and a product has arrived damaged or has leaked in transit, please fill out our returns form ...

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    Hannah Rose created an article,

    How do I use my HER gift voucher?

    We do accept cards from The Card Network! You'll just need to jump onto their website here and enter your HER gift voucher details. This will then generate a gift voucher for you that can be used o...

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    Hannah Rose created an article,

    Can I return a product?

    For a change of mind return, the product will need to be received back to us unused, unopened, and in resalable condition including original packaging and product seals unbroken. If your product ti...

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    Hannah Rose created an article,

    Faulty Product Return

    If your product is faulty and doesn't seem to be doing what it’s supposed to - we're terribly sorry to hear this news! Please fill out our returns form online for our Returns Team to review - https...

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    Hannah Rose created an article,

    Faulty electrical

    If you’ve purchased an electrical item, it’s still under warranty and it’s faulty (we know, it’s devastating!) please fill in our returns form here, with as much information as possible (including ...

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    Hannah Rose created an article,

    Product not pumping

    If your product isn’t pumping sometimes it needs quite a few pumps in order to work, especially if it's a new product! We suggest hitting the bottom of the product a few times on a hard surface (no...