We're here to help! Whether you have a question about an order, need help with your account, or are looking for product guidance, there are a few ways to get in touch.

Chat with ABi

Our AI-powered Customer Support Assistant, ABi, is available 24/7 to provide instant support.

Simply click the chat bubble in the bottom left-hand corner of the website, or on the Adore Beauty app, go to Me > Live Chat Help.

ABi can help with:

• Frequently asked questions
• Troubleshooting account, checkout and payment issues
• Order, delivery and return enquiries
• Promotion and discount code queries

If your enquiry requires assistance from our Customer Service team, ABi will collect the relevant information before creating a support request. This helps our team resolve your enquiry more efficiently.

Response times

• ABi: Instant
• Customer Service team: Typically within 1–2 business days.

During busy periods, responses may take up to 4 business days. We appreciate your patience and will get back to you as soon as possible.

Submit a Request

If you'd prefer to contact our Customer Service team directly, you can submit a support request using our contact form.

Please include as much detail as possible, along with any relevant photos or screenshots. Providing this information upfront helps us investigate your enquiry and respond more quickly.

Our team will usually respond within 1–2 business days. During periods of high enquiry volume, responses may take up to 4 business days.

Phone Support

If you'd prefer to speak with us over the phone, our Customer Service team is available:

Monday to Friday
9:00 am – 5:00 pm AEST
(excluding public holidays)

Phone: +61 3 9344 1671