I've met all the offer terms, but it's still not working

If you've met all the promotion's terms and conditions and your discount, Gift With Purchase (GWP), or offer still isn't applying, the issue may be caused by cached data or cookies stored in your browser or app.

Your browser or app stores temporary files (known as cache and cookies) to help websites load faster and remember your preferences. Occasionally, this stored data can become outdated and prevent promotions or offers from displaying or applying correctly.

How to fix it

We recommend:

1. Clear your browser's cache and cookies (or clear the app's cache if you're using the app).
2. Close and reopen your browser or app.
3. Visit the website or app again and re-add the eligible items to your cart.

In most cases, this refreshes the website and allows the promotion or Gift With Purchase to apply correctly.

Still not working?

If you've cleared your cache and cookies and the offer still isn't applying, please contact our Customer Service team and include:

• The name of the promotion or discount code (if applicable).
• A screenshot of your cart showing the eligible items.
• Any error message you're seeing.
• The device and browser (or app) you're using.

We'll be happy to investigate the issue further.