Why didn't I receive my free samples?

Free samples and gifts with orders can vary depending on the promotion running at the time of purchase.

Please note:

• Not all orders include free samples or gifts.
• Availability depends on current promotions, brand offers, and spend thresholds.
• Some samples or gifts are automatically added to your order, while others require a promotional code to be entered at checkout.
• To see what offers are currently available, please check our Promotions page before placing your order.

If you believe you were eligible for a sample but didn’t receive it, please contact our Customer Experience team and we’ll be happy to look into it for you.