My order is delayed

If your order is taking longer than expected, we understand this can be frustrating. In most cases, delays are temporary and your order is still on its way.

Check your delivery timeframe first

All delivery timeframes are based on our Shipping & Delivery page.

We recommend checking the most up-to-date information here, as processing times and carrier timeframes may change during peak periods or promotional events.

Common reasons for delays

High order volumes (sales or peak periods)

During sale events or busy periods, orders may take slightly longer than usual to be processed and dispatched due to increased demand.

We always update our Shipping & Delivery page with any temporary changes to dispatch timeframes.

Item or promotional delays

In some cases, your order may be held if:

• An item in your order is temporarily out of stock
• A gift with purchase is unavailable or oversold

If this happens, our team will contact you directly with an update.

Order still being processed (awaiting fulfilment)

Your order may still be within standard processing time and has not yet been dispatched.

Orders are typically dispatched within 1–2 business days from our Melbourne warehouse (unless otherwise stated on our Shipping & Delivery page).

Carrier delays after dispatch

Once your order has been shipped, it may still experience delays within the delivery network due to:

• High parcel volumes
• Weather or transport disruptions
• Regional delivery delays

What we’ll do if your order is delayed

If your order is impacted by any of the above, we will:

• Work to dispatch your order as quickly as possible
• Contact you if an item or promotion is holding up your order
• Keep our Shipping & Delivery page updated with any changes to timeframes

When should I contact us?

If your order is outside the timeframes listed on our Shipping & Delivery page, or significantly delayed beyond what is expected, please contact our Customer Service team and we can investigate for you.