Tracking & delivery updates

• How do I track my order?
• Warehouse Upgrade: Temporary Dispatch Delays
• When will my order arrive?
• Why can’t I track my order yet?
• Why is my order taking longer than expected?
• I haven’t received my shipping confirmation email
See all 8 articles

Shipping methods & costs

• Shipping costs & free delivery thresholds
• Standard & Express shipping options
• Same-day delivery (Melbourne)
• Can I choose my delivery method at checkout?
• Do you offer free shipping?
• Why are some shipping options not available for my order?
See all 7 articles

Delivery addresses & options

• Can I deliver to a PO Box or Parcel Locker?
• Can my order be delivered to my work address or apartment building?
• Can I deliver to a Collection Point or Post Shop?
• What is Collection Point delivery and how does it work?
• Can I change my delivery address after ordering?

Delivery at home (Authority to Leave & safe drop)

• Can I leave delivery instructions for the driver?
• Deliveries to apartments, mailrooms, and secure buildings
• What happens if I miss my delivery?
• What happens if my parcel can’t be safely delivered?
• Where will my parcel be left if I’m not home?
• What is Authority to Leave?

Delivery issues & delays

• Re-delivery attempts & failed delivery
• My parcel is lost in transit
• My order arrived damaged
• My parcel was returned to sender
• My order says delivered but I haven’t received it
• My order is delayed

New Zealand Delivery

• New Zealand Shipping Information
• New Zealand delivery timeframes
• New Zealand shipping costs
• New Zealand customs, duties & import fees (if applicable)
• Missed Delivery - New Zealand
• How do I track my New Zealand order?