How do I track my New Zealand order?

Once your order has been dispatched, you’ll receive a dispatch confirmation email with your tracking details.

You can use these details to follow your parcel as it makes its way to New Zealand.

How to track your parcel

1. Use your dispatch confirmation email

You’ll find a tracking link in your dispatch confirmation email.

Simply click the link to view real-time updates on your parcel’s journey.

2. Track your parcel directly with the carrier

You can also enter your tracking number directly into the relevant carrier tracking page:

• DHL Express tracking: https://www.dhl.com/au-en/home/tracking.html
• DHL Standard tracking: https://webtrack.dhlglobalmail.com/home

What you’ll see in tracking

Your tracking updates may include:

• Order dispatched
• In transit
• Customs processing (if applicable)
• Out for delivery
• Delivered

Important information

• Tracking updates may not appear immediately after dispatch
• International parcels may take longer to show updates while they are processed through customs
• Delivery timeframes start from the date your order is dispatched