Missed Delivery - New Zealand

If you’re not available when your parcel is attempted for delivery in New Zealand, the next steps will depend on the shipping method used.

DHL Standard deliveries

If you miss a DHL Standard delivery, a calling card will usually be left at the delivery address.

This card will include instructions so you can:

1. Collect your parcel in person, or
2. Arrange a redelivery

Follow the instructions on the card or tracking information to organise your preferred option.

DHL Express deliveries

DHL Express provides more flexible delivery options.

If you miss your delivery, you may receive SMS or email notifications allowing you to:

• Customise your delivery preferences
• Request redelivery
• Update delivery instructions
• In some cases, select an alternative delivery time or location

These options are managed directly through DHL’s tracking and notification system.

How to avoid missing your delivery

Deliver to a business address

If you’re not home during the day, having your parcel delivered to a business address can help ensure successful delivery.

Include clear delivery instructions such as:

• Business name
• Reception or mailroom details
• “Leave at reception” or similar instructions

Use Express delivery features

With DHL Express, you may receive proactive SMS or email updates that allow you to:

• Update delivery preferences
• Adjust delivery instructions
• Manage your delivery timing or location (where available)

This gives you more control over your delivery experience.

Important information

• Delivery options and redelivery processes may vary depending on the carrier
• Some redelivery options must be arranged directly with DHL
• Delivery timeframes still apply from the time your order is dispatched