Can I change my delivery address after ordering?

If you need to change your delivery address after placing an order, please contact our Customer Service team as soon as possible.

Whether we can update your address depends on the status of your order.

If your order has not been dispatched

If your order has not yet left our warehouse, our Customer Service team will do everything we can to update your delivery address.

Please contact us as soon as possible and provide:

• Your current order details
• Your updated delivery address

While we will always try our best to make changes, please note that we cannot guarantee updates once an order has been placed.

If your order has already been dispatched

If your order has already been shipped, we may not be able to change the address directly.

In this case, we will contact the delivery carrier on your behalf to request an address update. However, once an order is in transit, changes are not always possible due to fast delivery timeframes, particularly for Express Shipping.

How to contact us

The fastest way to request a change is to contact our Customer Service team as soon as possible:

• Use the chat bubble and speak with our virtual assistant, ABi, who can collect your details and pass them on to the team
• Or submit a request via our contact form

Need to know

• Address changes are not guaranteed once an order has been placed
• The sooner you contact us, the higher the chance we can update your order
• Orders are processed quickly to ensure fast dispatch times