Sometimes certain shipping methods, such as Express Shipping may not be available at checkout depending on the items in your order and the delivery destination.
This is due to transport and carrier regulations that apply to specific products.
Flammable or dangerous goods items
Some products, such as:
- Candles
- Fragrance
- Aerosols
are classified as flammable or dangerous goods for transport purposes.
These items may have shipping restrictions applied at checkout.
You will always be notified on the product page if an item has shipping restrictions.
Express Shipping restrictions
Express Shipping may not be available if your order contains restricted items.
In most cases:
- Orders containing flammable products can only be shipped via Standard Shipping outside of Victoria
- Express Shipping is still be available within Victoria.
These restrictions are in place due to air freight and transport safety regulations.
How do I know if an item is restricted?
If an item has shipping restrictions, this will be clearly displayed on the product page under the Add to Bag section.
What can I do if I can’t select Express Shipping?
If Express Shipping is not available at checkout, it is usually due to one or more items in your cart that are restricted to Standard Shipping.
To proceed, you may:
- Remove restricted items to enable Express Shipping
- Split your order into separate shipments (where applicable)
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