I forgot to add my Gift With Purchase or Goodie Bag

If you’ve forgotten to add a Gift With Purchase (GWP) or Goodie Bag to your order, don’t worry — in some cases we may be able to help.

Can you add it to my order?

If your order has not yet been dispatched and you meet all promotional criteria, our Customer Service team may be able to add the Gift With Purchase or Goodie Bag to your order.

This is subject to:

• The promotion must have been active at the time your order was placed, and your order must meet all eligibility criteria.
• Your order meeting the minimum spend or eligibility requirements
• Stock availability

What to do next

Please contact our Customer Service team as soon as possible with your order number.

The sooner you get in touch, the more likely we can update your order before it leaves our warehouse.

You can contact the team by responding to your confirmation email or submitting a request.

Important information

• Gifts With Purchase and Goodie Bags must be eligible at the time of order