My reward won’t apply

If your Adore Rewards or Beauty Bank voucher isn’t applying at checkout, there are a few common reasons this may happen, along with simple troubleshooting steps you can try.

Why won’t my reward apply?

Your reward may not apply if:

• It is being used on sale items (items marked with a strikethrough)
• It is being used in conjunction with another discount code or promotional offer (unless explicitly stated otherwise)
• The reward has expired — you can check the expiry date in your My Rewards & Activity section in your account
• The reward has already been used on a previous order
• You are not logged into your Adore Beauty account

Troubleshooting steps

If your reward is not applying, try the following:

• Ensure you are logged into your Adore Beauty account
• Refresh your shopping bag and try again
• Confirm your cart does not include sale items
• Ensure you are not using another discount code at the same time

Occasionally, you may see an error message that says “account ineligible”. If this occurs, please:

• Log out of your account
• Refresh the page
• Log back in and try again

Where can I check my reward details?

You can view your active rewards, including expiry dates and usage history, in your account:

https://www.adorebeauty.com.au/customer/account/myrewards/

This section will show:

• Available rewards
• Expiry dates
• Reward activity and history
• How close you are to earning your next reward

Important information

• Only one promotion or discount can be used per order
• Rewards cannot be used on sale items
• Expired or already-used rewards cannot be reactivated