If you're not home when your parcel is delivered, that's okay.

All of our parcels are sent with Authority to Leave, which means the delivery driver has permission to leave your parcel without a signature if they determine there is a safe place to do so.

If the driver believes it's safe, your parcel will be left in a secure location at your delivery address.

What if my parcel can't be left safely?

If the driver determines there isn't a safe place to leave your parcel, they won't leave it unattended.

Instead, they may:

• Redirect your parcel to a nearby post office, depot or Collection Point for collection
• Attempt delivery again (depending on the delivery carrier)

The action taken will depend on the carrier's delivery process.

How will I know where my parcel is?

Your tracking information will be updated with the latest delivery status and any next steps.

You may see statuses such as:

• Delivered
• Awaiting collection
• Delivery attempted
• Return to sender

If your parcel has been redirected for collection, your tracking will advise where it can be collected.

How is the delivery location decided?

If no one is available to receive your parcel, the delivery driver will assess your property and choose a safe, weather-protected location.

This is based on the driver’s discretion at the time of delivery.

Where might my parcel be left?

Your parcel may be left in a secure or sheltered location such as:

• Front door or porch
• Behind bins or side access areas
• Mailbox or letterbox (if suitable)
• Mailroom, reception, or concierge (if applicable and accessible)
• Secure building entry areas

The exact location will vary depending on what the driver considers safe.

What if there is no safe place to leave it?

If the driver is unable to find a suitable or secure location, they will redirect your parcel to a nearby depot or Collection Point. 

What should I do? Check your tracking for the latest updates and follow any collection instructions provided by the delivery carrier.

If your parcel is awaiting collection, be sure to collect it within the timeframe advised by the carrier to avoid it being returned to us.

If you’re not home at the time of delivery, your parcel may be left in a safe location at your address.

We apply Authority to Leave to all orders by default, where it is safe for the driver to do so.

Can I track where my parcel was left?

In many cases, your tracking information may include proof of delivery, which can show details or an image of where your parcel was left.

This feature is provided by the delivery carrier and may not be available for all orders. If you’re not home at the time of delivery, your parcel may be left in a safe location at your address.

We apply Authority to Leave to all orders by default, where it is safe for the driver to do so.

How is the delivery location decided?

If no one is available to receive your parcel, the delivery driver will assess your property and choose a safe, weather-protected location.

This is based on the driver’s discretion at the time of delivery.

Where might my parcel be left?

Your parcel may be left in a secure or sheltered location such as:

• Front door or porch
• Behind bins or side access areas
• Mailbox or letterbox (if suitable)
• Mailroom, reception, or concierge (if applicable and accessible)
• Secure building entry areas

The exact location will vary depending on what the driver considers safe.

What if there is no safe place to leave it?

If the driver is unable to find a suitable or secure location, they will redirect your parcel to a nearby depot or Collection Point

Can I track where my parcel was left?

In many cases, your tracking information may include proof of delivery, which can show details or an image of where your parcel was left.

This feature is provided by the delivery carrier and may not be available for all orders.