Once your order has been placed, there are three stages to delivery:
- Processing (awaiting fulfilment)
- Dispatch (shipped)
- Delivery
Order processing and dispatch
Orders are typically dispatched within 1–2 business days from our Melbourne warehouse.
During sale or promotional periods, dispatch may take longer due to higher order volumes and will be communicated on our Shipping Page.
You will receive a shipping confirmation email with tracking once your order has been dispatched.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Delivery timeframes
Delivery timeframes depend on the shipping method selected at checkout and your location.
Timeframes below apply after your order has been dispatched:
Standard shipping
- Metro (VIC, NSW, QLD, SA, ACT, TAS): 2–5 business days
- Metro (WA, NT): 4–5 business days
- Regional & remote: 3–11 business days
Express shipping
- Metro (VIC, NSW, QLD, SA, ACT, TAS): 1–3 business days
- Metro (WA, NT): 3–4 business days
- Regional & remote: 2–8 business days
Same-day delivery (Melbourne only)
Eligible orders placed before 4:00 pm AEST are delivered the same day between 6:00 pm and 9:00 pm.
When will I get tracking information?
You will receive tracking information once your order has been dispatched.
If you have not received a shipping confirmation email, your order is likely still being processed.
Important information
- Delivery timeframes are estimates provided by our delivery partners
- Business days do not include weekends or Victorian public holidays
- Delays may occur during peak sale periods or public holidays
- Orders containing out-of-stock items may experience dispatch delays until all items are available
- Delivery timeframes begin after dispatch, not when the order is placed