When will my order arrive?

Once your order has been placed, there are three stages to delivery:

1. Processing (awaiting fulfilment)
2. Dispatch (shipped)
3. Delivery

Order processing and dispatch

Orders are typically dispatched within 1–2 business days from our Melbourne warehouse.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Delivery timeframes

Delivery timeframes depend on the shipping method selected at checkout and your location.

Timeframes below apply after your order has been dispatched:

Standard shipping

• Metro (VIC, NSW, QLD, SA, ACT, TAS): 2–5 business days
• Metro (WA, NT): 4–5 business days
• Regional & remote: 3–11 business days

Express shipping

• Metro (VIC, NSW, QLD, SA, ACT, TAS): 1–3 business days
• Metro (WA, NT): 3–4 business days
• Regional & remote: 2–8 business days

Same-day delivery (Melbourne only)

Eligible orders placed before 4:00 pm AEST are delivered the same day between 6:00 pm and 9:00 pm.

When will I get tracking information?

You will receive tracking information once your order has been dispatched.

If you have not received a shipping confirmation email, your order is likely still being processed.

Important information

• Delivery timeframes are estimates provided by our delivery partners
• Business days do not include weekends or Victorian public holidays
• Delays may occur during peak sale periods or public holidays
• Orders containing out-of-stock items may experience dispatch delays until all items are available
• Delivery timeframes begin after dispatch, not when the order is placed