Tracking shows no updates / stuck in transit

If your tracking hasn’t updated or appears to be stuck, this is usually due to a delay in scanning or movement within the delivery network.

In most cases, your parcel is still on its way and will update as it moves through the carrier’s network.

Why your tracking may not be updating

There are a few common reasons tracking may not show recent updates:

• Your parcel is in transit between carrier facilities and hasn’t been scanned yet
• There are temporary delays within the delivery network (e.g. high parcel volumes or peak periods)
• Your parcel is awaiting the next available delivery scan or update

During sale or peak periods

During busy periods such as sales or public holidays, carrier networks experience higher volumes than usual.

This may result in:

• Slower tracking updates
• Longer gaps between scans
• Delayed movement through sorting facilities

We recommend allowing a few extra business days for updates during these times.

When should I be concerned?

Your parcel is generally still on track if:

• It is within the expected delivery timeframe for your shipping method
• There are no delivery exception alerts shown in your tracking

If your order is outside of the expected delivery timeframe shown in our Shipping & Delivery page, we recommend contacting our Customer Service team so we can investigate further.