If you haven’t received your shipping confirmation email, it usually means your order has not yet been dispatched.
Your order may still be processing
Orders are typically dispatched within 1–2 business days from our Melbourne warehouse.
If you are checking during a sale or peak period, please allow additional processing time as dispatch delays may occur due to high order volumes.
We regularly update our Shipping & Delivery page with the most accurate dispatch timeframes during these periods.
During sale or peak periods
During sales or busy trading periods, processing times may be longer than usual.
If this is the case, your order is still being prepared and will be dispatched as soon as possible.
Possible stock delays
In some cases, an item or promotional gift in your order may be temporarily out of stock or oversold.
If this affects your order, our Customer Service team will contact you directly to advise next steps.
When should I contact support?
If your order is outside the dispatch timeframes shown on our Shipping & Delivery page, please contact our Customer Service team so we can investigate.
We’ll be able to check whether:
- Your order is still processing
- There is a stock-related delay
- Your order requires additional review before dispatch
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