What happens if I paid with Afterpay, Zip, Klarna or another Buy Now, Pay Later service?

If you paid for your order using a Buy Now, Pay Later service (such as Afterpay, Zip or Klarna), what happens next depends on whether you choose an Instant Refund or a Standard Return.

Instant Refund

If you are eligible for an Instant Refund, your refund will be paid directly to your nominated bank account before your return has been received and processed.

Because your refund is paid separately from your Buy Now, Pay Later provider, you will still need to continue making your scheduled instalment payments.

Continuing your payments helps avoid any missed payments or fees that may be charged by your Buy Now, Pay Later provider.

Standard Return

For a Standard Return, your refund will be processed back through your original Buy Now, Pay Later payment method.

The way your refund is applied depends on the status of your instalments:

• Any instalments you have already paid will be refunded through your Buy Now, Pay Later provider.
• Any future instalments that have not yet been paid may be cancelled or adjusted by your Buy Now, Pay Later provider.

For questions about your repayment schedule or how your refund has been applied, please contact your Buy Now, Pay Later provider directly.