We’re sorry to hear there’s an issue with your order. Our warehouse team works hard to ensure every order is packed accurately, but occasionally an item may be missed or an incorrect product may be included.

If you’ve received your order and an item is missing, or you’ve received the wrong item, please contact our Customer Experience team via our request form so we can investigate this for you and help resolve the issue.

When submitting your request, please include:

• Your order number
• Details of the missing or incorrect item
• A photo of the items received (if applicable)

Once our team has reviewed your request, we’ll be in touch with the next steps.

Thank you for your patience while we look into this for you.