RETURNS POLICY

Adore Beauty Returns Policy

130-Day Returns

Sometimes it just doesn’t work out, and that’s okay! If you change your mind about your purchase, you are welcome to return your product to us within 130 days of the purchase date.

• Items must be returned unopened, unused, and in their original packaging.
• Gift cards/vouchers cannot be returned and are not redeemable for cash unless faulty.
• Shipping on Refundid returns is at the cost of the customer and will be deducted from the refund.
• Items bought on sale or with a discount code will be refunded at the price paid after the discount.
• Refunds will be applied to the original payment method used.
  
  

Reasons for Return

1. Change of Mind

If you change your mind about your purchase, we’re happy to accept your return, provided the following:

• The item is unopened, unused, and in original packaging.
• If the purchase included a Gift with Purchase (GWP), the gift must be returned along with the purchased item. If the gift is not returned, your refund may be reversed or denied upon inspection, and the items will be sent back to you. 
• Intimate wellness devices, and oral care items cannot be returned for a change of mind due to hygiene purposes.
• Return shipping for change of mind is at the customer's expense and will be deducted from the total refund amount. 
• Returns must be made within 130 days.

2. Returning Fragrances from The Scent Room Promise

When you buy a full-size fragrance (30ml and over) from The Scent Room (Niche Fragrance), you'll receive a matching miniature vial. Here's how it works:

• Before opening the full-size bottle, test the miniature vial.
• If you don’t love it, simply return the unopened full-size fragrance for a full refund (shipping costs will also be refunded).
• Excludes home fragrances and gift sets.

3. Damaged in Transit

If your item arrived damaged, we’re sorry! Please:

• Take a photo of the damage.
• Contact us within 7 days of delivery via the Refundid portal below.
• Do not dispose of the damaged item until we’ve had a chance to assist you.

4. Incorrect Colour Match (Foundation)

If you used our Findation tool but still ended up with the wrong colour match for foundation, simply:

• Let us know the foundations you selected in the notes section when you contact us.
• We’ll review your selection and guide you through the return.

5. Received Incorrect Item

If you received the wrong item(s), we’re here to assist you!

• You can return the incorrect item(s) free of charge, and we will cover the shipping costs.
• Please submit your return via the Refundid portal, and we will promptly send you the correct item(s)

6. Faulty Item

If you’ve received a faulty item, please:

• Take a photo of the fault.
• Contact us within 7 days of delivery via the Refundid portal below.
• Do not dispose of the faulty item until we've had a chance to review.

Return Instructions

For all returns, please ensure you use the Refundid portal below. This ensures a smooth process, and we’ll keep you updated every step of the way.

Important Notes

• Return shipping for change of mind and ordered incorrect item(s) is at the customer's expense and will be deducted from the total refund amount.

• Return Status: In-Review:
  Your return request is currently in review. This means our returns team is carefully reviewing the details provided before we can send you a return label. Each in-review return is assessed on a case-by-case basis to ensure we deliver the best possible outcome.
  Once your return has been reviewed, we will provide you with updates on the next steps.

• Refunds will be processed to the original payment method used for the purchase.
• We want to make your return experience as smooth as possible, so if you have any questions, please don’t hesitate to reach out to our customer service team.